Delete your account
In the app, in about ten seconds
Sign in, open Account, and choose Delete account at the bottom. You confirm by typing your email address, and it happens immediately. This works the same way in the mobile app and on the web.
If you are the only admin of a club with other members in it, make somebody else an admin first. A club cannot be left with nobody in charge of it.
By email, if you would rather not sign in
Write to support@volii.io from the address on the account and say that you want it deleted. We answer within 30 days, and usually the same week. You do not need your club's admin to ask on your behalf, and we will not go through them.
Deleting only some of it
You do not have to close the account to have something removed. A profile photo and a saved payment address can be cleared from Account at any time, and for anything else, write to support@volii.io and say what you want gone. The same 30 days applies.
What is deleted
- Your sign-in: your email address, your password, and any passkeys
- Every phone registered to you, so no notification can reach you again
- Your notification and email preferences
- Your profile photo and any payment address you saved for splitting costs
- Invitations you sent that nobody has claimed
What stays, and why
The games you played stay in your club's records, under your name, with nobody signed in behind them. A result belongs to everybody who was on the court: removing your scores would rewrite your opponents' and partners' histories, their ratings and their seasons, which are not yours to change. What is left is the same kind of entry an admin types by hand for a member who has never signed in.
If you want the club itself deleted, and you are one of its admins, ask us and we will remove it and everything in it.
Billing and tax records held by our payment processor outlive an account, because Canadian tax law requires it. That is described in our privacy policy, along with everything else we keep and for how long.