Frequently Asked Questions

Volii is session-planning and stats software for pickleball groups and clubs: sessions, cost-splitting, singles and doubles ELO ratings, leaderboards, player profiles, achievements, tournaments, seasons, and weather-aware scheduling.

Volii is for pickleball groups that want to track, log, and plan their sessions within one shared application. Feel like you've outgrown a messy spreadsheet, lengthy group chats, and unproven bragging rights? Do you find in-depth statistics about the mundane things fascinating? Volii keeps track of it all with a fun twist, completely free. Volii is not a court booking system and not facility management software. It does not reserve court times or connect with other booking websites or applications. Instead, you'll know who's playing, where to show up, and when to play. And more importantly, who's winning.

A club of up to 4 players is free forever: unlimited game logging, singles and doubles ratings, the leaderboard, and player profiles with full match history. No card and no time limit. Sessions, achievements, milestones, seasons, tournaments and weather are on the League plan at $15 USD a month, which also holds up to 20 players.

No. Volii does not process, hold, or transmit any payment between players. Balances is a ledger and reminder tool: players can list an e-transfer email so a debt shows exactly where to send it, but the actual transfer happens entirely outside the app, through the players' own bank or e-transfer provider. Subscription payments are separate and are handled by Stripe, which is also where card details go: Volii never sees or stores a card number.

A session's cost splits evenly across players who were locked into the session at the time of its completion. Volii then consolidates every outstanding debt against every recorded payment between the same two people, across every session they've shared, taking into account the difference, giving players one clean number to settle up.

Singles and doubles teams are tracked separately. By default, a new doubles team starts at the average of its two players' Singles ELO and shifts from there. Admins can switch doubles ELO to rank individuals instead of teams at any time, from the options menu. Ratings move faster for newer players and level off as you log more games, giving you a clearer picture of where each player sits in the lineup.

Season length and reset behavior are configurable and can be changed at any time, but the default is a clean reset at the end of each season. When a season resets, the active leaderboard starts fresh, while career-best peaks and full match history stay on your profile permanently. Seasons is a paid feature.

Every club gets its own address, taken from its name when it is created: a club called The Dink Club lives at thedinkclub.volii.io. This address is where you and everyone you invite signs in, which the club creator will receive via email at signup. If you forget it, go to volii.io/find and follow the instructions.

No. Volii is a logging and record-keeping tool only. It does not book, reserve, or facilitate access to any court, facility, or rec center.

Account information (email, password, name), game data (scores, participants, dates), and any cost-splitting references (like an e-transfer email) you or another user provide. Volii does not collect location data. If your club subscribes, Stripe handles the payment and holds the card details; Volii stores only which plan you are on and a billing email.

Contact support@volii.io. You can request deletion of your account, or request a copy of the personal information Volii holds about you, at any time.

Volii is not directed at, and is not intended for use by, anyone under 18 years old.

Volii is a web application, and also supports iOS and Android.

A club of up to 4 players, unlimited game logging, singles and doubles ratings, the leaderboard, and player profiles with your full match history. No card, no time limit.

Your club moves to Free. Nothing you logged is deleted, and the games, ratings and leaderboard keep working. Sessions, achievements, milestones, seasons, tournaments and weather go back to being hidden until you subscribe.

The club stays open to read. Every game, rating, profile and leaderboard position is still there, and nobody is removed from your roster. Logging new games is what stops until you subscribe. We would rather hold your club intact than ask you to cut it down to four people.

Cancel any time from your billing page, in two clicks, with no phone call and no retention maze. You keep full access to the end of the period you have already paid for, then land on Free with your club intact. Subscribe again later to revive your club.

Subscriptions renew automatically and you can cancel any time from your billing page. When you cancel you keep full access until the end of the period you have paid for, month or year, and we do not automatically refund unused time. If something went wrong, a double charge, a billing error, or you forgot to cancel and never used it, email support@volii.io and we will make it right.

No. One club pays one price.

You can move from monthly to annual whenever you like, cutting down your monthly cost by 17%. Days you have already paid for will be deducted from your yearly total.

Every price on the pricing page is in US dollars: $15 USD a month, or $150 USD a year. Sales tax, including GST and HST in Canada, is worked out at checkout from your billing address and shown before you pay.

No. Signing up asks for your name, your email and what to call your club. A card is only collected if and when you choose to subscribe. The 20-day trial needs no card, and nothing is charged if you let it lapse back to Free. No surprise fees, no remembering to cancel.